Support - Visions Design

Support

Please fill out the form below in as much detail as possible. We will be in touch within 24 hours of you submitting a form between the hours of 9:00am to 5:00pm, Monday to Friday.

Please describe your issue in as much detail as possible. Please include any steps you took that may have caused the issue.
Please upload any screenshots or files that will help us diagnose your issue.
Click or drag files to this area to upload. You can upload up to 3 files.

or call us

01925 759 669

or send us an e-mail

[email protected]
Visions Design,
9 Church Road,
Lymm,
Cheshire,
WA13 0QE

How do I access the backend of my website?

Start by going to your domain name and add /wp-admin at the end, for example, mywebsite.com/wp-admin.

Once there you will see a login screen that will ask you for a username and a password. Please refer back to the email we originally sent when your website went live with your login details.

Enter your login details, click “Log In” and you will then be shown the WordPress dashboard. From there you will have a list of options on your left such as posts, media, pages, and more. From there, you can make all the changes needed to your website. And if you have any further questions, please just get in touch.

I’ve forgotten my website login details. What should I do?

If you’ve forgotten or misplaced your WordPress login details, we can quickly reset them for you. Please click the link here to head to our contact form. Submit a message and we’ll get back to you as soon as we can with fresh logins.

How do I navigate WordPress?

To navigate WordPress start by going to your domain name and add /wp-admin at the end, for example, mywebsite.com/wp-admin and you will then see a login screen. 

Enter your login details and click the login button. Once you’ve logged in, you will then be shown the WordPress dashboard. 

From there you will see a list of options on the left hand side. Some of these will include posts, media, pages, contact, plugins, and more. each of the sections on the left will relate to sections that will show on the front end of your website. 

For example, posts will be where your blogs are stored. By clicking posts on the left hand menu, you’ll be able to see all of the existing blog posts and create new ones. The same will apply for pages, simply click pages from the left hand menu, and you will see all existing pages, and again, be able to add new ones.

If you wish to add any of the details that appear in the footer of your website. These will most likely be found in the option on the left hand menu titled “Theme Settings”. From there you will see your contact details, social media links, and the menu links to the pages that show in the footer.

From there you’ll be able to make any relevant edits. Once you’ve made your edits, make sure to click the blue “Update” button in the right hand corner of your screen to save & publish the changes you’ve made.

I’m not sure my contact forms are reaching me, what should I do?

If you think your contact forms are not working properly, there’s a couple of things you can do to test. Firstly, start by submitting a contact form as if you were a customer. This will be set to send to your email so check your inbox to see if the message came through. If you don’t see the message in your inbox after 10 minutes check your spam folder. 

If once you have tried both of those there is no email there, please get in touch and we can run further tests.

How do I check my WooCommerce orders?

To check your WooCommerce orders manually, head to the backend of the website by going to your domain name and add /wp-admin at the end, for example, mywebsite.com/wp-admin and enter the login details supplied.

From there on the left hand side you will see an option called “WooCommerce”, please hover over that and when you see the submenu, select “Orders”. From there he will be shown all of the orders on the website in chronological order with the most recent first.

Once you’ve found the order you wish to view or edit, simply click the customer’s name or the order number, your page will then reload, and you will be shown the specific details of that order.